ph62com Privacy Policy

1 Introduction

ph62com is committed to protecting the privacy and personal data of every player who uses our platform. We understand that Filipino players entrust us with sensitive information when they register, deposit, and play on ph62com — and we take that responsibility seriously.

This Privacy Policy applies to all personal data collected through the ph62com website at ph62com.vip, our mobile platform, customer support channels, and any other services operated by ph62com. It applies to all registered players, prospective players, and visitors to the ph62com platform.

This Policy should be read alongside ph62com's Terms & Conditions and Responsible Gaming Policy, both of which form part of your overall agreement with ph62com.

2 Data We Collect

ph62com collects the following categories of personal data from players and visitors:

ph62com does not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless specifically required by law or regulatory obligation.

3 How We Collect Data

ph62com collects personal data through the following means:

• Direct registration. When you create a ph62com account, you provide identity, contact, and account data directly through the registration form.
• KYC verification. When you submit identity documents to complete the ph62com verification process, we collect and store copies of those documents securely.
• Transactions. When you make deposits or withdrawals via GCash, PayMaya, BPI, BDO, or Metrobank, we collect the financial data necessary to process those transactions.
• Platform usage. As you navigate and use ph62com, we automatically collect technical data including your IP address, device information, and browsing behaviour through cookies and similar technologies.
• Customer support. When you contact ph62com's support team via live chat or email, we collect and retain the content of those communications.
• Third-party sources. In limited circumstances, ph62com may receive data about you from third-party identity verification providers, fraud prevention services, or payment processors — solely for the purpose of verifying your identity and protecting the platform.

4 How We Use Your Data

ph62com uses your personal data for the following purposes:

• Account management. To create, maintain, and manage your ph62com player account, including processing your login credentials and account preferences.
• Identity verification. To verify your identity and age (21+) in compliance with Philippine gaming regulations and anti-money laundering requirements.
• Transaction processing. To process deposits and withdrawals via your chosen payment method (GCash, PayMaya, BPI, BDO, Metrobank) accurately and securely.
• Regulatory compliance. To comply with applicable Philippine laws, including the Data Privacy Act of 2012, PAGCOR regulations, and AMLC reporting obligations.
• Fraud prevention. To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the ph62com platform.
• Customer support. To respond to your enquiries, resolve disputes, and provide assistance through ph62com's 24/7 support team.
• Responsible gaming. To monitor gaming behaviour and identify players who may need responsible gaming support, in line with ph62com's duty of care obligations.
• Platform improvement. To analyse usage patterns and improve the ph62com platform, game selection, and user experience for Filipino players.
• Marketing communications. To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent to receive such communications. You may opt out at any time.

5 Legal Basis for Processing

ph62com processes your personal data on the following legal grounds under the Data Privacy Act of 2012 and applicable Philippine regulations:

• Contractual necessity. Processing is necessary to perform the contract between you and ph62com — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal obligation. Processing is required to comply with applicable Philippine laws, including PAGCOR licensing conditions, AMLC anti-money laundering obligations, and age verification requirements.
• Legitimate interests. Processing is necessary for ph62com's legitimate interests in fraud prevention, platform security, and responsible gaming monitoring, provided those interests are not overridden by your rights.
• Consent. For marketing communications and non-essential cookies, ph62com relies on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing

ph62com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Payment processors. We share necessary financial data with GCash, PayMaya, BPI, BDO, and Metrobank solely to process your deposits and withdrawals.
• Identity verification providers. We share identity documents with certified KYC and age-verification service providers to fulfil our regulatory obligations.
• Game providers. We share limited account data with our certified game providers (e.g., Pragmatic Play, PG Soft, Jili, Evolution Gaming) to enable gameplay and resolve game-related disputes.
• Regulatory authorities. We are legally required to share data with PAGCOR, the AMLC, and other Philippine government agencies upon lawful request or as required by our operating licence.
• Fraud prevention services. We share data with fraud detection and prevention partners to protect the ph62com platform and its players from financial crime.
• Legal proceedings. We may disclose personal data where required by a court order, subpoena, or other lawful legal process in the Philippines.

7 Cookies & Tracking

ph62com uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The following types of cookies are used on ph62com:

• Essential cookies. Required for the ph62com platform to function correctly, including maintaining your login session and processing transactions. These cannot be disabled.
• Functional cookies. Used to remember your preferences such as language settings, display options, and game history on ph62com.
• Analytics cookies. Used to collect anonymised data about how players use ph62com, helping us improve the platform experience. This data does not identify you personally.
• Marketing cookies. Used to deliver relevant promotional content about ph62com offers. These are only set with your explicit consent.

You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using ph62com's core gaming services, though some features may be affected.

8 Data Retention

ph62com retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Active accounts. Personal data is retained for the full duration of your ph62com account.
• Closed accounts. Following account closure, ph62com retains transaction records, KYC documents, and account data for a minimum of five (5) years, as required by PAGCOR regulations and the AMLC Act.
• Support communications. Live chat transcripts and support correspondence are retained for three (3) years from the date of the interaction.
• Marketing data. Where you have consented to marketing communications, your contact data is retained until you withdraw consent or request deletion.

After the applicable retention period, ph62com will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

9 Data Security

ph62com implements robust technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and the ph62com platform.
• Encrypted storage of all sensitive personal and financial data on ph62com's secure servers.
• Strict access controls ensuring that only authorised ph62com personnel can access player data, on a need-to-know basis.
• Regular security audits and penetration testing of the ph62com platform infrastructure.
• Two-factor authentication options available to all ph62com players to protect account access.
• Continuous monitoring for suspicious activity, unauthorised access attempts, and data breaches.

In the event of a personal data breach that poses a risk to your rights, ph62com will notify the National Privacy Commission (NPC) of the Philippines within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, as required by the Data Privacy Act of 2012.

10 Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph62com:

• Right to be informed. You have the right to know what personal data ph62com collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access. You may request a copy of the personal data ph62com holds about you at any time by contacting our support team.
• Right to rectification. If any personal data ph62com holds about you is inaccurate or incomplete, you have the right to request correction.
• Right to erasure. You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph62com's legal retention obligations.
• Right to object. You have the right to object to ph62com processing your data for direct marketing purposes at any time.
• Right to data portability. You may request that ph62com provide your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint. If you believe ph62com has mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact ph62com's Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days.

11 Children's Privacy

ph62com's services are strictly intended for persons aged 21 years and older, in accordance with Philippine gaming regulations. ph62com does not knowingly collect personal data from individuals under the age of 21.

If ph62com discovers that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the data, and return any deposits to the payment source. If you believe a minor has registered on ph62com, please contact us immediately at [email protected].

12 Third-Party Links

The ph62com platform may contain links to third-party websites or services, such as payment provider portals. ph62com is not responsible for the privacy practices of those third-party sites. We encourage you to review the privacy policies of any third-party service you access through or in connection with ph62com.

This Privacy Policy applies solely to data collected by ph62com through the ph62com.vip platform and associated services.

13 Policy Changes

ph62com reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, ph62com will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the most recent revision. Your continued use of ph62com following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or ph62com's handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 on the ph62com platform
• Address: Makati City, Metro Manila, Philippines

This Privacy Policy was last updated on January 1, 2026. Previous versions are available upon request.